Receptionist
Lake County•Libertyville, IL
•Onsite
About The Position
The Receptionist is a valuable member of our Animal Care and Control team who with general supervision provides receptionist, call routing and clerical support for the Animal Care and Control Program. Performs office work including answering and routing incoming phone calls, faxes, mail and emails, greeting and assisting customers and receiving appropriate forms, documents and fees, performing data entry, document creation and scanning. Scheduled Hours: 37.5 hours per week
Requirements
- Spanish fluency, bilingual translation as needed
- Requires the completion of a standard high school program or GED program.
- Requires a minimum of 1 year of relevant experience.
- Knowledge of personal computer operations and software.
- Adequate typing skills.
- The ability to handle multiple tasks with attention to detail and accuracy.
- Ability to be cordial and friendly when dealing with people.
- Demonstrates excellent interpersonal skills with staff and the public.
- Ability to write simple correspondence and effectively present information in one-on-one settings.
Responsibilities
- Provides telephone answering and reception duties.
- Routing calls internally or externally as needed.
- Routes requests for service calls via telephone or radio to field staff.
- Greets and assists customers in the office.
- Refers customers internally or to a supervisor as appropriate.
- Compiles/enters and updates programmatic data using office operations, modern office equipment and record keeping techniques.
- Demonstrates excellent customer service by providing program and agency information as requested to internal and external customers.
- Effectively and clearly communicates with the general public and with individuals from other entities that are regulated by, or work with the Animal Care and Control Program.
- Efficiently and accurately completes data entry and filing of associated records.
- Receives applications from the public and takes in appropriate forms, documents and fees.
- Processes and distributes mail.
- Demonstrates excellent interpersonal skills with staff and the public.
- Completes bank deposits
- Assist with Freedom of Information Requests (FOIA), as needed
- Assist with requisitions/receiving, as needed
- Performs other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
