Receptionist - Wooflands McMurray

Nemacolin•North Strabane Township, PA

1d•Onsite

About The Position

Nemacolin's Wooflands Pet Care Facility is seeking to fill a key position at our McMurray location. The candidate selected for this role must be able to perform various front desk attendant functions, including reservations and checking guests in and out. Prior receptionist experience and basic computer skills is preferred. Must be a team player, possess excellent customer service skills, good math abilities, and be able to work in a fast-paced environment.

Requirements

Ability to perform all front desk functions, including reservations for pet stays, as well as, for grooming appointments and checking pets in and out.
Prior customer service experience required
Appropriate phone etiquette required
Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment
Candidate must be able to speak English

Nice To Haves

Prior receptionist experience
Basic computer skills
Sales experience preferred
Prior knowledge of pet breeds and experience with pet grooming requirements preferred
Genuine interest in the Pet Care profession

Responsibilities

Welcome guests and their pets to Wooflands
Facilitate daily activities, group programs, opening and closing procedures
Administrative tasks such as filing, data entry, etc.
Provide guests with Lodging, Daycare, Grooming and Training information
Ensure that pets have required vaccines
Communicate with Vet Clinic for lodging pet appointments
Collect daily stats and complete cash handling / bank operations
Determine guest status and inform service provider of their arrival
Handle all calls promptly and courteously, providing accurate information
Post all charges following Accounting procedures
Run closing reports and balance bank at end of shift
Sell retail products and assist in monthly inventory
Assist in reaching budget/sales goals through upgrading or upselling services
Maintain accurate status of each in-house guest
Inform supervisor of any front desk problems or questions
Insure that guests are billed correctly
Follow through with gift certificate, and special promotion redemption
Collect payment on all services and post to the correct account and service
Audit daily accounting activities
Book all grooming and daycare appointments
Keep Front Desk organized and neat at all times
Review and keep up-to-date on all department and resort memos
Keep Lobby area clean and tidy
Deliver messages as required
Schedule includes day, evening, weekends, and holidays

Benefits

Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Competitive compensation
Attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community