Weekend Receptionist - Saratoga

ROCKY MOUNTAIN CARE GROUP•Saratoga Springs, UT

2d•$15 - $16•Onsite

About The Position

Provide customer service, answers and directs phone calls, emails, etc. to the appropriate individuals. This role involves welcoming visitors, performing clerical functions, and maintaining a positive and compliant work environment. The receptionist will also be responsible for promoting teamwork, safety, and adherence to facility policies and regulations.

Requirements

High school diploma or equivalent is preferred.
Exceptional people skills that include proper phone etiquette
Computer skills
Ability to read, write, speak, and understand the English language.
Must be a supportive team member, contribute to and be an example of teamwork.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, residents/ patients, family members, visitors, government agencies/personnel and the general public.
Must have patience, tact, and willingness to deal with difficult residents/patients, family, and staff.
Must not pose a threat to the health and safety of other individuals in the workplace.
Successfully follows oral and written instructions.
Successfully relays information concerning business office matters, residents, employees, or any given subject matter.
Willing to cope with the mental and emotional stress of the position.

Nice To Haves

Proficiency in various excel, word, adobe, and other electronic reporting formats.

Responsibilities

Answer phone calls and direct them to the appropriate personnel.
Welcome visitors and provide tours when applicable or appropriate.
Perform a variety of clerical functions as assigned by Administrator or Business Office manager.
Utilize and be proficient in various excel, word, adobe, and other electronic reporting formats.
Make written and oral reports/recommendations as requested.
Attend meetings as required or necessary.
Promote teamwork, mutual respect, and effective communication.
Promote positivity and active daily problem solving.
Read and stay informed regarding developments in the skilled nursing sector and associated support services, regulatory, business practices and other entities potentially influencing the facility’s fiscal health.
Review and develop a plan of correction for accounting deficiencies noted during survey inspections and provide a written copy of such plan to the Administrator.
Promote and encourage an environment of trust within the Business Office as well as with department heads and all facility employees.
Promote safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
Treat all customers with dignity and respect.
Promote and protect all residents’ rights (where applicable).
Establish a culture of compliance by adhering to all facility/agency policies and procedures.
Comply with standards of business conduct, and state/federal regulations and guidelines.
Follow appropriate safety and hygiene measures.
Maintain confidentiality of protected health information, including verbal, written, and electronic communications.
Report noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
Report any retaliation or discrimination to HR or compliance officer.
Report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents/patients to supervisor and/or administrator.
Protect residents/patients from abuse and cooperate with all investigations.
Report any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility/ agency policy.
Participate in all life safety and emergency drills and trainings.
Fulfill responsibilities as assigned during implementation or activation of the facility/ agency’s emergency plan.
Report work-related injuries and illnesses immediately to supervisor.
Follow established infection control policies and procedures (where applicable).
Complete all assigned training as a condition of employment.
Communicate with all departments.
Work to task completion despite frequent interruptions.