Receptionist

Worcester Community Action Council Inc•Worcester, MA

9d•$18 - $21•Onsite

About The Position

The Receptionist plays a vital role in delivering excellent customer service and representing Worcester Community Action Council in a professional and welcoming manner. This position serves as the first point of contact for clients, community members, agency partners, and the general public and directing them appropriately.

Requirements

High School Diploma or HiSET equivalent required.
One to three years of customer service/ reception desk experience required.
Experience assisting people in person preferred.
Strong communication skills to include listening, speaking, and writing.
Excellent organizational skills, attention to details, and ability to manage multiple priorities simultaneously.
Ability to learn and operate agency equipment, software, and databases.
Embraces and promotes diversity, equity, and inclusion initiatives.
Self-directed, ability to work independently under general guidance.
Ability to successfully complete a CORI/SORI review.

Nice To Haves

Ability to speak and write in Spanish or other languages a plus.

Responsibilities

Serves as the first point of contact for clients, community members, agency partners, and the general public.
Directs visitors and callers appropriately.
Delivers excellent customer service.
Represents Worcester Community Action Council in a professional and welcoming manner.