Receptionist

IST Management Services•Columbia , MD

32d•$22 - $23•Onsite

About The Position

IST Management is seeking a professional, customer-focused Receptionist / Workplace Coordinator to support a premier corporate client in Columbia, Maryland. This position serves as the first point of contact for employees, visitors, vendors, and guests while helping create a welcoming, organized, and productive workplace environment. The ideal candidate is highly professional, service-oriented, and thrives in a fast-paced corporate setting. This role combines front desk reception responsibilities with conference room coordination, hospitality support, employee assistance, and general workplace services. IST Management has been recognized as one of the fastest-growing facilities management and office services providers in the United States. For more information, visit www.istmanagement.com.

Requirements

High School Diploma or GED required
One or more years of experience in reception, hospitality, customer service, workplace services, administrative support, or a related field
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Professional appearance and demeanor
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams
Strong organizational skills with the ability to manage multiple priorities
Ability to maintain confidentiality and exercise sound judgment

Nice To Haves

Associate's degree preferred
Experience supporting corporate office environments preferred
Experience with visitor management, conference room coordination, or hospitality services preferred

Responsibilities

Greet employees, visitors, vendors, and guests in a professional and welcoming manner
Manage visitor registration, check-in procedures, and guest notifications
Answer, screen, and direct incoming telephone calls and inquiries
Maintain a professional reception area and positive first impression of the workplace
Provide concierge-level customer service and support
Assist with conference room scheduling, meeting support, and room readiness
Coordinate catering deliveries and meeting-related requests
Support workplace events, employee activities, and special projects
Monitor conference rooms and common areas to ensure workplace standards are maintained
Assist with hospitality services and employee experience initiatives
Support mail, package, shipping, and courier activities as needed
Monitor and replenish office, pantry, and hospitality supplies
Maintain operational records, logs, and reports
Respond to employee requests and route inquiries appropriately
Partner with workplace services team members to support daily office operations