Receptionist (6016)

SALVATION ARMY•Charleston, WV

63d•$12 - $12•Onsite

About The Position

Greets and interviews clients requesting assistance to determine clients' eligibility for assistance based on program guidelines and restrictions; records clients' disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.

Requirements

Ability to meet attendance requirements.
Ability to read, write, and communicate in the English language.
Ability to perform mathematical calculations.
Ability to type and keypunch information into a computer.
Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment, including a telephone, typewriter, computer, and adding machine.
Ability to operate a telephone and/or switchboard.
Ability to sort documents alphabetically and numerically.
High school diploma or G.E.D.
Two years of experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Nice To Haves

None

Responsibilities

Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to the Lodge kitchen, Thrift Store, or Distribution Center for assistance.
Provides clients with food from the pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.
Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, and churches for assistance.
Serves as liaison to other agencies in order to obtain/coordinate assistance on the client's behalf; builds and maintains professional working relationships with community agencies.
Prepares and files client records promptly, ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records to determine if client is active or inactive; maintains confidentiality of client information.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Answers telephone in a courteous and tactful manner; assists the public in locating missing persons, screens sales representatives soliciting for The Salvation Army.
Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and provides accurate information.
Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
Receives, greets, and announces visitors in a courteous and tactful manner; notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in.
Maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors.
Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proofreads telephone lists for mistakes before the list is printed.
Sorts and distributes mail; ensures all mail reaches the appropriate destination; assists with preparing bulk mail.
Receives and prepares receipts for donations, packages, airline tickets, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or email.