Receptionist

CenterWell • Brownsville, TX

14d • $38,000 - $45,800 • Onsite

About The Position

The Receptionist 1 welcomes patients and offers administrative support within a physician practice or center. The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly. This role is patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, we will require you to screen for TB.

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred but will consider candidates with a Customer Service background in Retail Hospitality, Call Centers.
• Excellent customer service
• Team player

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greet patients and visitors, both in person and over the phone.
• Schedule appointments, manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Maintain patient records, ensuring accuracy.
• Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Update patient accounts correctly. May include collecting copay at time of visit.
• Answer incoming calls, respond to patient inquiries, and provide general information.
• Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED