Receptionist

K2 Services•Philadelphia, PA

40d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Receptionist is responsible for exceptional customer service. As the first point of contact for clients and incoming visitors, the ideal candidate will have a professional demeanor and perform well in a fast-paced environment.

Requirements

2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
Able to stand for extended periods of time
Works well in a fast-paced environment
Good listening and professional demeanor
Must be able to navigate clients of every professional level.
Maintain an elevated level of professional appearance and demeanor.
Client first mentality
Demonstrates accuracy and attention to detail
Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Excellent verbal and written communication skills are necessary.
Actively listen and identify both spoken and unspoken needs
Ability to use technology
Prioritizing, flexibility, adaptability

Responsibilities

Meet and greet all incoming visitors and clients as they arrive.
Offer refreshments to visitors where appropriate and ensure they are comfortable.
Answer all inquiries from visitors or employees that cross the desk.
Enter all visitor lists received through email and meeting room system and input into building visitor system.
Direct visitors or clients to appropriate contact.
Coordinate with the lobby desk for all firm functions to ensure a smooth visitor entry to the building.
Answer and direct all phone calls, including internal hotlines.
Assist with urgent requests such as guest wireless, mother’s room codes, etc.
Send welcome packages including directions to the office and support locations for internal visitors.
Escorts to meeting rooms or host locations.
Provide tours where applicable.
Assistance with coat check, luggage, arranging taxis, etc.
Conduct Audit of Temporary Badges Daily
Enter required data into the tracker for temporary badge distribution.
Follow up on non-returned badges.
Review and adhere to Opensity Solutions and client policies and procedures including outline safety regulations.