Receptionist

Newport County Community Mental Health Center • Middletown, RI

44d • Onsite

About The Position

Newport Mental Health (NMH) is a progressive high-energy organization that uses a state-of-the-art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma-informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized programs, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinics. We are currently seeking an experienced and service-oriented Front Desk Receptionist to join our team. Our Front Desk Receptionists are the first line of communication to patients in our high-volume and fast-paced medical offices, so a positive attitude and exceptional communication skills are required! The work schedule is primarily days with a rotation for evening coverage, which would be no later than 7 pm.

Requirements

• High School Diploma or equivalent with 2 or more years’ experience in a busy medical office
• Must have a valid driver’s license and reliable transportation to travel between locations which are all located in Middletown, RI.
• Exceptional verbal communication skills with the ability to work with a variety of personalities with sensitivity.
• Ability to thrive and maintain composure in a fast-paced and high-volume medical office.
• Punctual, reliable and dependable.

Nice To Haves

• Mission-Aligned: You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.
• Ally: You intentionally foster belonging, personal growth, and empowerment for all. You are a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities.
• Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.
• Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines.

Responsibilities

• Answer incoming calls, route calls to the appropriate party and communicate messages as needed.
• Greet and check-in all visitors and handle inquiries.
• Collect insurance information and process co-pay/deductibles as needed.
• Handle patient check-out procedures.

Benefits

• 3 weeks of paid time off (PTO) to start
• Up to 11 paid holidays each year
• 1 paid Flex Holiday each year
• Separate paid personal days
• Separate paid sick time
• $3,000 annual bilingual pay incentive
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA) and Dependent Care Accounts
• 403(b) retirement savings plan
• Company-paid life insurance
• Tuition reimbursement
• Employee Assistance Program and wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED