Receptionist

Employment Process Group•San Jose, CA

13d•Onsite

About The Position

As Receptionist, you will serve as the first point of contact for residents, families, visitors, vendors, and prospective guests, creating a welcoming and professional first impression for the community. In addition to managing front desk operations, you will provide administrative support to multiple departments, assist with employee onboarding activities, maintain confidential records, and help ensure the daily operations of the community run smoothly. This position is ideal for an organized, customer-focused professional who enjoys working in a collaborative environment while providing exceptional service to residents, visitors, and fellow team members.

Requirements

High school diploma or equivalent.
Minimum one year of experience in a receptionist, administrative, or customer service role.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to quickly learn new software and office systems.
Strong interpersonal, verbal, and written communication skills.
Excellent organizational skills and attention to detail.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee and resident information.
Ability to work independently while collaborating effectively with multiple departments.
Flexibility to work occasional evenings or weekends as needed to support front desk coverage.

Nice To Haves

Experience working in a senior living, assisted living, memory care, healthcare, or hospitality environment is preferred.

Responsibilities

Serve as the first point of contact by greeting and assisting residents, families, visitors, vendors, and guests in a friendly and professional manner.
Manage the reception desk, answer and direct incoming telephone calls, emails, and correspondence.
Coordinate with maintenance, dining, life enrichment, nursing, and other departments to ensure resident requests, visitor inquiries, and staff support needs are addressed promptly.
Maintain a clean, organized, and welcoming reception area, waiting spaces, informational displays, and community directories.
Provide administrative support to various departments as needed.
Assist with maintaining personnel files, onboarding documentation, employee records, benefits coordination, and new hire orientation activities.
Track compliance documentation and maintain accurate administrative records.
Handle confidential employee and resident information with discretion, integrity, and professionalism.
Support daily office operations and assist with special administrative projects as assigned.
Deliver exceptional customer service while promoting a positive experience for residents, families, and visitors.