Receptionist

Pawsperity•Kansas City, MO

3d•$18 - $20•Onsite

About The Position

The Receptionist supports the Grooming School and is responsible for ensuring a positive customer service experience and smooth interactions. The scheduled hours are Mon 9-1, and Tues-Fri 7:30-4:30.

Requirements

1-3 years' experience working as a bather or dog groomer
Understanding of different dog breeds and breed standard trims
Experience with scheduling/reception
Exceptional customer service skills
Knowledge of Microsoft Office Suite
Multi-tasking with strong time management skills

Nice To Haves

Experience using Gingr software

Responsibilities

Greet and check in/out clients and their dogs in a professional and friendly manner.
Answer phone calls, respond to emails, and manage appointment scheduling.
Handle payments, invoices, and maintain accurate records of services rendered.
Provide information to clients about services, pricing, and policies.
Address client inquiries, concerns, and requests promptly and effectively.
Ensure the front desk, waiting area, and kennel spaces are tidy, welcoming, and well-maintained.
Assist with the opening and closing procedures of the facility.
Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
Update pet owners on their dog’s experience, behavior, and any notable incidents during their stay.