Receptionist

North Shore Community Action Programs • Peabody, MA

18h • Onsite

About The Position

Management of reception area. Position requires solid client intake skills, detailed data entry, assertiveness, cordial manners and professional with clients, staff, and the general public. Client confidentiality is a must. When required, this person will train new receptionists and volunteers working at the front desk. This person will be a creative thinker when looking for new ways of making the workflow of the reception area. This is a part-time position (M-F 9:00 AM-2:00 PM).

Requirements

• High school diploma or equivalent
• Administrative/clerical studies, communications, or business
• 1-3 years of experience
• Familiarity with Microsoft Word, Excel and computer data entry.
• Good organizational skills and able to handle multiple tasks.
• Use a variety of standard office equipment such as fax machines, copiers, scanners and computers.
• Pleasant telephone manner and an assertive, courteous way of relating to the public.
• The receptionist will use a complex phone system, with multiple incoming lines.
• Bilingual (English/Spanish) is a must.
• Human service intake and triage skills.
• Must maintain a positive public image.
• Good global understanding of NSCAP programs.
• Takes initiative and comes up with creative solutions to solve front desk issues.
• Able to effectively communicate with Program Directors, Administration and staff.

Responsibilities

• Handle and direct all incoming phone calls. Retrieve voicemail from general mailbox.
• Make sure all clients complete an intake form when necessary.
• Use discretion to make referrals to the appropriate program or agency.
• Schedule appointments for some programs.
• Photocopy and collate agency materials as requested.
• Data entry as assigned.
• Maintain and update notice board.
• Maintain reception common areas.
• Responsible for all incoming and outgoing mail: time/date stamping, postage and delivery to post office if necessary.
• Responsible for reception area supplies and availability of required program forms.
• Operation of business machines (fax, copier, postage machine).
• Undertake projects as assigned by Executive Assistant.
• Collect and time/date stamp Home Energy Assistance Program applications and supporting documentation
• Responsible for client intake forms and scheduling appointments for clients in need of funds.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED