Part Time Receptionist

The Goodman Group, LLC•Peoria, OK

13h

About The Position

The Part Time Receptionist greets and assists visitors, residents, callers, and vendors while providing exemplary customer service. The role also performs administrative and business-office support functions as directed by a supervisor and in accordance with established procedures. The Receptionist supports resident and family inquiries, admissions paperwork, resident orientation, facility security and communication, and other business functions. The position has no direct reports or supervisory requirements. Employees are expected to follow all facility policies and procedures and provide courteous, responsive, and quality service to residents. Duties may be assigned or changed by management and the listed functions are not exhaustive.

Requirements

High school diploma or GED.
Meet all applicable state and federal requirements for the position.
At least 18 years of age and provide documentation proving age.
Receive criminal clearance and complete other required screening before employment.
Complete required health screening and obtain TB clearance.
Hold First Aid training certification.
Knowledge or proficiency in Microsoft Office Suite; experience with MS Word, Excel, email, and other computer skills.
Demonstrate effective oral and written communication skills and communicate effectively with supervisors, team members, prospects, residents, and families.
Ability to make independent decisions and follow instructions.
Ability to deal tactfully with personnel, prospects, residents, family members, visitors, government agencies and personnel, and the public.
Ability to work with ill, disabled, elderly, and emotionally upset people.
Knowledge of state rules, regulations, and laws applicable to residential care facilities.

Nice To Haves

One year of clerical experience or successful completion of a secretarial science program from an accredited school or college.

Responsibilities

Greet visitors, residents, and vendors professionally, identify visitors, direct them to the appropriate location, and process and record visitor information as required.
Answer incoming calls, determine their purpose, direct callers to the appropriate person or department, and operate the paging and telephone systems as needed.
Respond to requests within the community and identify or locate appropriate personnel.
Maintain accurate staff and emergency contact lists and update the resident roster while adhering to HIPAA requirements.
Assist with processing and organizing admissions paperwork.
Protect confidential information and ensure information is stored securely.
Identify security concerns and notify a supervisor or appropriate authorities.
Communicate facility policies and procedures to visitors, staff, and vendors.
Perform word processing, copying, filing, mail sorting, and repair-ordering tasks through Maintenance Connection.
Complete deposit slips and account for cash received.
Support other business functions, including marketing, information, and tours, as needed.
Maintain a clean work area and professional image.
Document and resolve resident or family concerns when appropriate, or relay them to appropriate staff.
Respond to resident and family inquiries, resolving issues or directing inquiries to the Business Office Manager or Executive Director as appropriate.
Conduct small monetary transactions for items or services such as stamps, meals, faxing, and copies.
Work with the Director of Resident Care Service to orient new residents to the facility.
Perform other essential duties as assigned.