Receptionist Part-Time

ZEPF CENTER•Toledo, OH

2d•Onsite

About The Position

Zepf Center is seeking a part-time Receptionist to provide receptionist and clerical services to the Medical Department. The role provides phone coverage and clerical support, works closely with staff, agencies, and the public, and handles confidential information. The position is based in a mental health facility and involves working with individuals with mental illnesses and/or substance abuse. Scheduled hours are Monday through Wednesday, 8:00 a.m. to 12:00 p.m., and Thursday, 8:30 a.m. to 4:30 p.m. The Receptionist greets and directs visitors, schedules appointments and maintains provider schedules, performs light copying and other office duties, distributes mail and correspondence, makes appointment reminder calls, supports records work, prepares and verifies information for special reports, answers medical calls, backs up the main switchboard operator, and schedules meeting rooms. The role also includes maintaining a professional appearance and completing other assigned duties.

Requirements

High school diploma and four years of work experience, or an associate’s degree and two years of related work experience.
Demonstrated typing and work-process competence, including typing at 50 words per minute.
Knowledge of principles and processes for providing customer and personal services, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Reliability, responsibility, and dependability.
Pleasant, cooperative attitude when interacting with others.
Ability to handle emergency clinical situations with composure, sensitivity, and efficiency.
Ability to operate a motor vehicle.
Ability to lift up to 10 pounds at times.

Responsibilities

Serve as receptionist for the agency.
Greet visitors, determine the nature and purpose of their visit, and direct or escort them to appropriate destinations.
Schedule appointments and maintain and update provider schedules.
Perform light copying, duplicating, intersorting, and other office-related duties.
Receive and distribute office mail, faxes, and correspondence.
Make appointment reminder calls to clients.
Organize correspondence and records to assist the records department, as needed.
Prepare special reports and check a variety of records to obtain complete and accurate information.
Answer medical calls.
Act as backup for the main switchboard operator.
Schedule meeting rooms.
Maintain the appearance of the office and personal presentation to support public relations and the dignity of the agency.
Perform other duties as assigned.
Demonstrate knowledge of the agency's mission, vision, goals, philosophy, policies, and procedures.
Support client satisfaction by assisting coworkers and clients through the integrated care process.
Demonstrate professionalism and teamwork, and abide by agency and/or professional codes of ethics.
Handle emergency clinical situations with composure, sensitivity, and efficiency.