Receptionist

SPS North America•New York, NY

2d•$20 - $21•Onsite

About The Position

The Hello Host is the initial point of contact for colleagues and guests at our customer’s site, acting as the “face” of our client. This role is responsible for delivering an incredible welcoming experience in our reception area making each encounter fun, exciting and personal. They consistently deliver high-caliber customer service. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

High School Diploma (or equivalent)
1-3 years of customer service experience in reception/hospitality/retail
Proven track record of providing stellar support to customers
Great telephone skills and verbal communication
Proven ability to function successfully within a strong team environment
Strong computer proficiency skills (Word, Excel, PowerPoint)
Good interpersonal skills
Can effectively communicate and relate to all levels within and outside the organization
Creates and builds positive and productive relationships

Responsibilities

Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of in a fun, friendly and professional manner at all times
Delivers world-class experiences that will leave a lasting, positive first impression
Catters for the needs of colleagues and visitors while demonstrating genuine care
Ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day
Develops relationships through personalized encounters and proactive assistance
Advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections
Maintains safe and clean reception area by complying with procedures, rules and regulations
Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction
Proactively communicates with the Workplace Experience team and other service groups to ensure a “one-team” ethos