Receptionist

Ohio Gastroenterology Group•Westerville, OH

25d•Onsite

About The Position

The Receptionist will be responsible for cordially welcoming and receiving patients and visitors, managing appointment schedules, handling patient check-in and check-out processes, and maintaining patient records. This role requires excellent communication and organizational skills, as well as the ability to handle sensitive information with confidentiality. The Receptionist will work with EMR systems and perform various administrative duties to ensure the smooth operation of the front office.

Requirements

Knowledge of medical terminology.
Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.
Ability to organize work material and/or charts to ensure accuracy of patient records.
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.
Skill to use a personal computer and various software packages, including internet experience.
Skill to use a multi-line telephone system.
Ability to establish priorities, work independently, and proceed with objectives with little supervision.
Ability to handle and resolve problems.
Ability to maintain confidentiality regarding health and financial information.
Neat appearance, professional demeanor and pleasant voice.
Fluent in English.
High school diploma or equivalent.

Nice To Haves

2 years experience working in a medical environment.

Responsibilities

Cordially welcome and receive patients and visitors upon arrival.
Instruct patients regarding the completion of forms.
Record patient arrival on schedule while keeping appointments on schedule.
Verify insurance, scan/copy insurance card, collect co-pay, provide receipt if necessary, and verify photo ID.
Enter updated patient demographic information.
Balance money, receipts, and fee sheets at the end of the day.
Check reminder call report and follow up according to the protocol.
Scroll schedule for daily changes.
Practice appropriate charting methods.
Assist with resolving patient issues.
Use EMR (electronic medical records) to enter kiosk forms and begin patient visits, and perform other assigned EMR duties.