Reception - Front Desk

DES MOINES GOLF AND COUNTRY CLUB•West Des Moines, IA

1d•Onsite

About The Position

The Receptionist is the first point of contact for members, guests, and vendors entering the Club. The role creates a welcoming and professional environment, provides exceptional customer service, and performs administrative tasks. Responsibilities include managing incoming calls, assisting members with dining and event registrations, creating and printing menus, and assisting Senior Staff and Management as requested. This is a seasonal position at 1600 Jordan Creek Pkwy, West Des Moines, Iowa. The schedule is Friday, Saturday, and Sunday evenings through the end of December.

Requirements

Be professional and welcoming to members, guests, and coworkers.
Be a team player with fellow staff.
Have effective communication skills and attention to detail.
Be driven to exceed expectations.
Have general knowledge of computers and iPad, including Microsoft Office, Canva, and Outlook.
Be able to sit or stand for long periods.
Be able to walk frequently and move lightly throughout the club’s front areas.
Be able to occasionally lift or carry up to 10 pounds.

Responsibilities

Greet and assist members, their guests, and employees professionally and enthusiastically.
Place event signage in appropriate locations and direct attendees to their assigned rooms.
Respond promptly and effectively to member inquiries, concerns, and reservation requests.
Keep the Front Desk and Lobby welcoming and organized.
Manage phone, email, and in-person communications to support smooth operations and a high level of service.
Check in with managers on duty and offer assistance.
Resolve front desk conflicts or issues and escalate concerns to management when necessary.
Check coats for members and guests.
Take to-go orders for the 1897 Grille and assist members picking up wine orders placed through management.
Manage a cash drawer and provide change as needed.
Create and print menus, assist with dining and event registrations, and manage incoming calls.
Assist Senior Staff and Management as requested.
Perform other duties as assigned.