Receptionist

EMCOR Facilities Services, Inc.•Neenah, VA

24d•Hybrid

About The Position

The receptionist position will be responsible for answering all incoming calls, directing calls to appropriate associates and greeting visitors and supporting badge requests to include paperwork and printing/assembling badges. This position will also assist HR and other Account Teammates with administrative duties, including developing PowerPoint presentations and tracking KPI metrics. Maintain a clean and neat appearance of the lobby and coordinate work requests including entering them into the Corrigo and communicating to the EMCOR Maintenance Team or Vendor to resolve. The receptionist may also be required to conduct safety and operational inspections and audits, escort vendors, support shipping and receiving, manage breakrooms to include ordering and restocking with snacks, paper products, food, etc. The receptionist will also support the account team to track, report and train EMCOR teammates and Vendors on various platforms, this could include ISNet, Interplay, KPA Flex, Corrigo, iValua, etc. The receptionist will support EMCOR account team with vendor scorecards and participate in vendor QBR’s and support Customer and/or account team with catering events and any other duties identified by the EMCOR Account Leadership.

Requirements

HS Diploma or GED
2-3 years of proven experience providing excellent customer service in receptionist role
MS Office Suite (including but not limited to PowerPoint, Excel and Word) and Outlook
English; written and spoken for interface with client personnel
Excellent written and verbal communication skills.
Demonstrated customer services skills.
Strong organizational and multitasking skills.
Positive, energetic, and possess a professional personal presentation.

Nice To Haves

Experience with a Computer Maintenance Management System (CMMS) a plus.

Responsibilities

Handle incoming Calls, greet visitors, support badge requests and ensure the lobby areas have a clean/neat appearance.
Support EMCOR Account Team with administrative tasks/duties, including building presentations, tracking metrics, organizing and maintaining SharePoint files and any other code required documentation.
Coordinate Work requests with EMCOR Maintenance Team and/or Vendors to ensure completion. This includes working within EMCOR Via (EMCOR technology platform to include Corrigo)
Conduct Audits, escort vendors, manage breakrooms, support shipping and receiving duties and tasks.
Provide operational training on various EMCOR technology platforms.
Manage conference room requests and help resolve any issues.
Any other duties assigned my management, with potential overnight travel.