Receptionist

Animal Rescue League Of Iowa•Des Moines, IA

1d•Onsite

About The Position

The Animal Rescue League of Iowa (ARL) and the ARL Afford-a-Care Pet Clinics are seeking a Client Relations Assistant - Part-Time Receptionist. This role is crucial for advancing the mission and programs of the ARL and its clinics by providing exceptional front-desk service. The goal is to ensure an efficient and welcoming client experience and to support daily operations through high-quality administrative and clerical work. This position helps clients access necessary pet care while promoting the ARL’s community resources.

Requirements

High school diploma or GED
Previous experience in a reception or client-service role is ideal.
Strong customer service abilities.
Problem-solving skills.
Capacity to resolve conflict with composure.
Organizational skills and attention to detail.
Comfort performing basic mathematical tasks.
Proficiency using Microsoft Office Suite.
Empathy, professionalism, and a commitment to supporting clients and their pets.

Responsibilities

Prepare patient forms and files in advance of appointments.
Greet clients and their pets warmly to create a positive first impression.
Process payments for veterinary services, balance daily transactions, and issue receipts.
Answer incoming phone calls, respond to inquiries, or direct calls appropriately.
Provide information to pet owners about clinic services, scheduling procedures, and ARL resources.
Ensure all necessary paperwork is completed before appointments.
Coordinate scheduling for patient visits, follow-ups, and surgical procedures.
Maintain an organized and efficient clinic calendar.
Manage essential clerical duties such as filing, photocopying, faxing, transcribing, and sorting mail.
Work collaboratively with clinic staff to maintain smooth operations.
Support clients during emotional or stressful situations by providing compassionate communication and steady guidance.
Contribute to stress and disease reduction efforts through intentional and humane handling of animals when needed.
Maintain clean and orderly lobby and work areas.
Uphold a safe working environment by following established safety guidelines.
Actively promote the ARL’s mission, services, programs, and events.
Demonstrate knowledge of and adherence to ARL policies and procedures.
Perform additional responsibilities as assigned.