Receptionist (part time)

Covenant Living•Carol Stream, IL

12h

About The Position

The Receptionist greets residents, staff, and visitors in person and by telephone in a positive, professional manner. The role supports reception operations, resident services, transportation coordination, mail and package handling, office equipment, cash transactions, and clerical work for other departments. The position requires courteous communication, organization, discretion, and the ability to remain calm during emergencies.

Requirements

High school education or equivalent.
One year of secretarial training or clerical experience.
Highly organized and detail-oriented.
Excellent verbal and written communication skills in English.
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Maintain complete confidentiality when circulating general information.
Knowledge of computers, including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Answer telephone calls promptly and politely, transfer calls appropriately, and take messages when residents or staff are unavailable.
Monitor the emergency system, direct staff to urgent situations, contact emergency personnel as appropriate, and complete resident checks according to desk-specific procedures.
Provide visitors with information and direct them to the appropriate person; ensure visitors and contractors sign in and wear required badges.
Keep the reception desk and lobby clean and organized after each shift.
Facilitate transportation requests, coordinate and communicate transportation timing, and place courtesy calls reminding residents of trips.
Assist residents with program and activity sign-ups and collect payments.
Use and demonstrate office equipment; monitor equipment and report supply needs or issues to the Lead Receptionist.
Sell postage stamps; receive and sort mail and packages, log packages, and notify residents and staff when items are ready for pickup.
Facilitate maintenance requests by entering them into the system and communicating urgent or emergent situations to appropriate staff.
Complete monthly charge sheets according to procedure.
Support other departments with clerical duties as assigned by the Administrative Services Coordinator.
Support the Lead Receptionist with clerical duties and reception-area maintenance.
Balance the cash register or drawer, including cash receipts and checks cashed for individuals at the desk.

Benefits

Medical, dental, and vision insurance (benefits package stated for full-time employees).
Employer-paid group term life and disability (benefits package stated for full-time employees).
Paid Time Off (PTO) and six paid holidays (benefits package stated for full-time employees).
403(b) with a 3% employer match (benefits package stated for full-time employees).
Fitness center use at most facilities (benefits package stated for full-time employees).
Voluntary life and AD&D benefits (benefits package stated for full-time employees).
Tuition assistance and scholarships (benefits package stated for full-time employees).
Employee assistance program (benefits package stated for full-time employees).
Legal services (benefits package stated for full-time employees).
Home and auto insurance (benefits package stated for full-time employees).
Discount purchasing program (benefits package stated for full-time employees).
Pet insurance (benefits package stated for full-time employees).