Receptionist

MAIL SERVICES LLC • Bismarck, ND

28d • Onsite

About The Position

The Receptionist facilitates the efficient operation of the administrative department by performing a variety of clerical and administrative tasks. To be successful, the Receptionist should be organized and efficient, and have a primary focus on enhancing customer relationships.

Requirements

• High school diploma or equivalent required
• Must enjoy working with clients via the phone.
• Strong analytical, organizational, and time management skills.
• Ability to provide excellent team working, motivational, interpersonal, communication, and customer service skills.
• Ability to multitask and quickly switch focus.
• Computer literacy, IT skills, and typing skills required.

Nice To Haves

• Experience in administration and high-volume office work preferred

Responsibilities

• Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct or escort him or her to the appropriate location.
• Answer company main line phone and transfers calls, screening when necessary.
• Compiling a daily list of sales leads and delegating them to sales team associates.
• Responding and answering customer inquiries, questions, and/or complaints.
• Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Performing data entry duties in regard to metrics, and other key information.
• Maintaining an organized and accessible filing system for administrative professionals.
• Any other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED