Receptionist - Montage Orthopedics and Sports Medicine

Montage Health • Monterey, CA

2h • Onsite

About The Position

Under the leadership of the Office Manager, The Receptionist plays a vital role in maintaining smooth operational workflow by providing exceptional customer service to both patients and visitors. This position is responsible for greeting and checking in patients, ensuring complete and accurate registration through the office’s electronic medical record system, and verifying demographic and insurance information. The Receptionist also handles payment collection, including co-pays and patient balances, and ensures proper billing procedures are followed. Additional duties include assisting with patient triage, maintaining a clean and organized waiting area, and supporting clinical staff with various administrative tasks. The Receptionist is a key point of contact for patients, effectively communicating appointment details, delays, and other office-related matters.

Requirements

• Strong computer skills
• Ability to type 45+ words per minute
• General understanding of basic computer systems
• Computer literacy
• Exceptional organizational skills
• Keen attention to detail
• Ability to manage multiple tasks effectively
• Excellent telephone communication skills
• Ability to perform basic mathematical functions, such as adding, subtracting, multiplying, and dividing using whole numbers, fractions, and decimals
• Ability to adapt to shifting priorities
• Ability to meet deadlines
• Ability to follow through on tasks in a conscientious and efficient manner
• Ability to remain organized and effective under changing circumstances
• High school diploma or general education degree (GED)
• Two year college degree
• Two years office or related experience

Nice To Haves

• EMR experience is preferred but not required
• Familiarity with Microsoft applications is an asset
• Working knowledge of medical terminology is a plus
• Familiarity with efficient filing systems and office equipment

Responsibilities

• Greeting and checking in patients
• Ensuring complete and accurate registration through the office’s electronic medical record system
• Verifying demographic and insurance information
• Handling payment collection, including co-pays and patient balances
• Ensuring proper billing procedures are followed
• Assisting with patient triage
• Maintaining a clean and organized waiting area
• Supporting clinical staff with various administrative tasks
• Effectively communicating appointment details, delays, and other office-related matters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED