Receptionist

findhelp•Austin, TX

13d•Onsite

About The Position

In this role, you will own and elevate the onsite workplace experience, serving as the primary operational anchor and brand ambassador for front-office operations. You will manage end-to-end visitor and candidate hospitality, oversee badging compliance and mail/logistics, and drive daily facility readiness across common areas, conference rooms, and kitchen spaces. Functioning with high autonomy and proactive initiative, this role manages daily administrative ticketing, supports vendor/catering logistics, and serves as a key operational contributor to company events and team initiatives.

Requirements

3-5+ years of experience in front office administration, reception, or customer-facing operations roles.
High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Working knowledge of office operations, badge management systems, and basic facilities coordination.
Strong organizational and time-management skills; clear verbal and written communication; software proficiency in Google Suite.
Available to work onsite Monday-Friday from 8am-4pm or 830am-430pm.
Candidates must be located in Austin, Texas or Madison, Wisconsin.

Responsibilities

Own the onsite guest, client, and candidate welcoming experience, maintaining high-touch hospitality and seamless front-desk coverage.
Partner with Talent Acquisition to coordinate candidate arrivals, manage visitor check-in workflows, and lead engaging office tours.
Oversee visitor access control and badging workflows in strict accordance with company security protocols (HiTrust/IT Security).
Manage temporary badge issuance, lead new hire badge onboarding, and execute prompt badge deactivations with IT.
Audit, compile, and submit monthly visitor and badge activity reports for IT Security.
Manage end-to-end incoming/outgoing mail, courier services, and package distribution.
Coordinate offsite mail collection, scanning, and digital distribution workflows.
Oversee shipping and receiving operations (UPS/FedEx), tracking expenses, and resolving delivery discrepancies.
Coordinate daily kitchen operations, commercial inventory levels, and food/beverage presentation standards.
Serve as backup coverage for morning grocery procurement (6:30–7:30 a.m. window), coffee bar setup, and kitchen readiness prior to 8:30 a.m.
Oversee mid-day and afternoon restocking, appliance maintenance, and dishwasher operations.
Drive onsite catering execution, managing setup, vendor arrivals, and post-event cleanup.
Maintain facility readiness and presentation standards across all conference rooms, common spaces, and workstations.
Lead Friday office resets, including coffee bar maintenance, refrigerator clean-outs, and conference room walkthroughs to ensure tech and supply replenishment.
Coordinate weekly new-hire desk setup logistics and oversee facilities services (e.g., office laundry, cleaning vendors).
Act as a core operational resource by triaging, prioritizing, and resolving workplace administrative requests via JIRA ticketing.
Manage and maintain company resource programs, including the employee library system and local community outreach programs (e.g., Padron Elementary donation drives).
Provide key operational and logistical support for company retreats, onsite leadership meetings, and employee culture events.

Benefits

401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program
Culture Committee
Leadership Development Training
Paid Volunteering Time