Receptionist

Big Brother Big Sister Miami•Miami, FL

19d•Onsite

About The Position

For more than 65 years, Big Brothers Big Sisters of Miami has been creating life-changing mentoring relationships that empower young people to reach their full potential. Through the power of one-to-one mentorship, we help children build confidence, achieve greater educational success, and realize brighter futures. We are seeking a professional, welcoming, and highly organized Receptionist to serve as the first point of contact for our organization. This is an exciting opportunity for someone who enjoys working with people, takes pride in creating a positive first impression, and thrives in a mission-driven, team-oriented environment.

Requirements

High school diploma or equivalent required.
Previous experience in a receptionist, front desk, customer service, or similar role preferred.
Strong verbal and written communication skills with a professional and friendly demeanor.
Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Proficiency in Microsoft Office, including Word, Outlook, and Excel, as well as standard office equipment.
Bilingual English/Spanish skills preferred.
Reliable and punctual, with the ability to be physically present in the office during all scheduled hours.

Nice To Haves

Bilingual English/Spanish skills preferred.

Responsibilities

Serve as the first point of contact at the front desk, greeting guests, visitors, and staff in a professional, friendly, and welcoming manner.
Answer, screen, and route incoming phone calls and ensure messages are communicated accurately and promptly.
Receive, sort, and distribute incoming mail, packages, and deliveries and prepare outgoing mail and packages.
Maintain a clean, organized, and presentable front desk and lobby area.
Manage visitor check-in and check-out procedures and maintain visitor logs in accordance with office policies.
Provide general administrative support, including data entry, filing, copying, scanning, and document preparation.
Assist with meeting and event setup and breakdown, including arranging furniture, signage, materials, and other event needs.
Support the Operations Team with day-to-day office needs, including ordering supplies and monitoring shared office equipment.
Notify appropriate staff of scheduled visitors, deliveries, and building or facility issues.
Maintain confidentiality and exercise discretion when handling sensitive organizational, employee, and visitor information.
Perform other front-office and administrative responsibilities as assigned by the Operations Team.