Receptionist

HSC Holdings Inc•Toronto, ON

2d•CA$0 - CA$19•Onsite

About The Position

AWIN, a premier network of 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area, is seeking a Full-Time Receptionist for its Honda Downtown Dealership. This role is the dealership's front-line contact with the public, responsible for telephone communications and reception duties. The receptionist will accept and direct incoming calls, take detailed messages, and provide information courteously and professionally, representing the dealership in a positive manner at all times. This position offers an excellent entry point into the automotive industry.

Requirements

Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
High school diploma or equivalent.
Previous experience as a reception/customer service role.
Experience operating a multi-line telephone system.
Ability to prepare business memos, letters, etc.
Strong knowledge of Microsoft Office products, including Excel and Word.
Ability to maintain filing systems and database.
Professional appearance & friendly disposition.
Ability to work efficiently in a high-pressure environment.

Nice To Haves

Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
Passion, motivation, focus and leadership skills.
Results focused approach.
Team player.
Strong communication skills both written and verbal.
Ability to influence, negotiate and mediate effectively.
Strong attention to detail.
Ability to maintain confidentiality and professionalism.
Excellent interpersonal and team building skills.
Strong time management and organizational skills.
Honest, courteous and able to demonstrate strong work ethics.
Driven and ability to work with minimum supervision.

Responsibilities

Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
Take detailed messages.
Distributes mail/faxes and coordinates all courier pickups.
Respond to emails in a timely manner.
Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
Answer customer inquiries or direct customer to appropriate personnel.
Maintain the cleanliness of the reception area and customer waiting area.
Update and distribute dealership telephone listings when necessary.
Close the transaction machine every morning if necessary.
Perform various clerical and administrative duties as requested.
Handling of Dealer Trade invoicing (done through 180 & ADP/CDK).
Co-ordination of Dealer Trade pick-ups.
Daily check on vehicle arrivals to see if any car that have arrived are sold via AIM
Inventory maintenance; ADP/CDK and 180 must match AIM Inventory Report. Base prices and options must be accurate.
Stock in all arrived stock/sold units delivered by (new vehicles), and vehicles coming from Manheim, Openlane, and various other sources of Pre-owned Vehicles.
Daily licensing (if necessary) – make sure all required licensing is done on time and all documents that are required are done.