Receptionist

Compass Group•New York, NY

16d•$28 - $30•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Receptionist will be responsible for engaging all clients, guests, vendors, and employees entering the reception center. They will display an energetic, friendly, and approachable demeanor at all times.

Requirements

High School diploma required
2 years’ experience in a corporate receptionist role preferred.
Possess exceptional attention to detail and strong communication skills (both written and verbal)

Responsibilities

Providing a warm welcome to visitors and employees with a 5-star approach
Registering visitors and contact hosts upon arrival
Escorting visitors to the Client Floor, personalizing the interaction along the way
Offer warm and welcoming communication by phone, to our internal and external guests and assist with any special requests and will provide the highest level of customer care
Handling simple meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
Take phone, online and walk-up reservations, answering inquiries about services, availability, and pricing, and maintaining accurate records of all bookings.
Manage calls, field questions and respond to customers thoughtfully and independently. Exercise good judgment and a strong intuition to anticipate the needs of each customer.
Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency