Receptionist Bilingual Spanish

The GEO Group•Pearl, MS

5h•$18•Hybrid

About The Position

BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO) since 2004. ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. This role provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Requirements

High School Diploma or GED.
At least two (2) years of work experience in a similar position.
United States citizenship required.
Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
Bilingual Spanish required.
Good computer skills.
Effective communication skills with internal and external contacts.
Good interpersonal skills.
Ability to deal tactfully with the public.
Sound judgment and even temperament.
Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
Ability to deal with multi-cultural contacts with sensitivity.
Good organizational skills.
Attention to detail.
Working knowledge of Microsoft Word, Excel and Outlook.
Ability to work with computers and the necessary software typically used by the department.

Nice To Haves

experience working with multi-cultural contacts preferred.

Responsibilities

Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
Ensures that program participants are properly checked in for office visits.
Answers the phones and directs calls appropriately.
Maintains program participant case records on the computer system by performing data entry.
Maintains files and other related documentation.
Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
Coordinates transportation services for program participants.
Performs other duties as assigned.