Receptionist

PATHADVANTAGE PA•Dallas, TX

2d•Onsite

About The Position

PathAdvantage is looking for a motivated and energetic Receptionist/ Administrative assistant to join our growing team! This is an exceptional opportunity for individuals that are interested in becoming an integral part of a company with an outstanding reputation in DFW. We offer a very competitive salary and benefits. The Receptionist/ Administrative Assistant is the first point of contact for the company. The Receptionist/ Administrative Assistant is responsible for answering telephone calls and will provide administrative support across the organization. The Receptionist/ Administrative Assistant will handle the flow of phone calls through the business and ensures that all receptionist/ administration assistant responsibilities are completed accurately and delivered with high quality and in a timely manner. This position can evolve into a Supervisory role.

Requirements

High school diploma
Administrative Support-2 year of experience
Knowledge of computers and relevant software application
Knowledge of customer service principles and practices
Keyboard skills
Verbal and written communication skills
Professional personal presentation
Customer service orientation
Organizing and planning
Attention to detail
Initiative
Reliability
Stress tolerance
Ability to multi-task

Responsibilities

Answers all incoming calls in a timely (within three rings) and professional manner demonstrating appropriate customer service.
Directs incoming calls appropriately while maintaining confidentiality; taking messages and relaying them in a timely manner; and demonstrating appropriate customer services with both internal and external customers.
Provide appropriate information to callers.
Adheres to PathAdvantage policies, procedures, all safety plans, and all standards imposed by regulatory organizations.
Adheres to HIPAA policies.
Receive and sort mail/ fax and deliveries.
Distributes medical records.
Handle customer complaint calls and address them with managers.
Ensuring all required paperwork are completed.
Update company directory annually or as needed.
Perform clerical duties such as scanning, faxing and filing.
Regular attendance and timeliness is required.
All other duties assigned by Supervisor/Manager.