Part-Time Weekends Receptionist- West Valley (56019)

Rocky Mountain Care Group•West Valley City, UT

11d•Onsite

About The Position

The Receptionist provides customer service at Rocky Mountain Care’s Hunter Hollow skilled nursing community in West Valley City. The role answers and directs phone calls and other communications, welcomes visitors, and performs clerical tasks as assigned. The position works in an office and generally operates between 8:00 a.m. and 5:30 p.m., Monday through Friday, although hours may vary by location and operating hours. The job title identifies this opening as part-time and weekend-based. The receptionist supports facility administration and business office operations, promotes teamwork and effective communication, maintains confidentiality, and complies with facility policies, safety practices, and applicable regulations. The role also includes reporting concerns, participating in emergency drills and training, and assisting with emergency-plan responsibilities as assigned. Physical and environmental conditions may include moving intermittently, assisting with evacuation where applicable, exposure to infectious materials and other workplace hazards, and interaction with distressed or hostile individuals.

Requirements

High school diploma or equivalent is preferred.
Exceptional people skills, including proper phone etiquette.
Computer skills.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with personnel, residents or patients, family members, visitors, government agencies or personnel, and the general public.
Patience, tact, and willingness to deal with difficult residents or patients, family members, and staff.
Ability to follow oral and written instructions and relay information successfully.
Ability to cope with the mental and emotional stress of the position.
Ability to move intermittently throughout the workday and to bend, stoop, kneel, crouch, perform overhead lifting, and make other common physical movements as needed.
Ability to assist with evacuation during emergencies where applicable.
Must not pose a threat to the health and safety of others in the workplace.
Meet general health requirements according to facility policy.

Responsibilities

Answer phone calls and direct them to appropriate personnel.
Welcome visitors and provide tours when applicable or appropriate.
Perform clerical functions as assigned by the Administrator or Business Office Manager.
Use Excel, Word, Adobe, and other electronic reporting formats.
Make written and oral reports or recommendations as requested.
Attend meetings as required or necessary.
Promote teamwork, mutual respect, effective communication, positivity, and active daily problem solving.
Stay informed about developments in skilled nursing and related services, regulations, business practices, and other matters that may affect the facility’s fiscal health.
Review accounting deficiencies identified during survey inspections, develop a plan of correction, and provide a written copy to the Administrator.
Promote an environment of trust within the Business Office and with department heads and facility employees.
Promote safe work practices, safety rules, and accident-prevention procedures.
Treat customers with dignity and respect and promote and protect residents’ rights where applicable.
Follow facility policies and procedures, standards of business conduct, and state and federal regulations and guidelines.
Maintain confidentiality of protected health information in verbal, written, and electronic communications.
Report noncompliance, confidentiality breaches, retaliation, discrimination, allegations of resident abuse or mistreatment, occupational exposures, and work-related injuries or illnesses to the appropriate personnel.
Protect residents from abuse and cooperate with investigations.
Participate in life-safety and emergency drills and training; fulfill assigned responsibilities during activation of the emergency plan.
Follow safety, hygiene, and infection-control policies and procedures, and complete assigned training.
Communicate with all departments and relay information about business office matters, residents, employees, or other subjects.
Work to task completion despite frequent interruptions.
Assist in evacuation of residents or patients during emergencies where applicable.