Part-Time Weekends Receptionist- West Valley
About The Position
The Receptionist provides customer service and answers and directs phone calls, emails, and other communications to appropriate individuals. The position welcomes visitors and may provide tours when applicable or appropriate, and performs clerical functions assigned by the Administrator or Business Office Manager. The Receptionist uses Excel, Word, Adobe, and other electronic reporting formats, prepares reports and recommendations as requested, and attends meetings as required. The role supports teamwork, respectful and effective communication, positivity, problem-solving, trust, and safe work practices. It also includes responsibilities related to compliance, confidentiality of protected health information, resident rights and safety, infection control, emergency preparedness, and reporting concerns or incidents. The Receptionist works in an office and must be able to manage frequent interruptions while completing tasks. This is a part-time, weekends position at Rocky Mountain Care’s Hunter Hollow skilled nursing community in West Valley City, Utah. The posting also states that hours generally fall between 8:00 a.m. and 5:30 p.m., Monday through Friday, though this may vary by location and operating hours.
Requirements
- High school diploma or equivalent is preferred.
- Exceptional people skills, including proper phone etiquette.
- Computer skills.
- Ability to read, write, speak, and understand English.
- Ability to make independent decisions when circumstances warrant.
- Ability to deal tactfully with personnel, residents or patients, family members, visitors, government agencies or personnel, and the general public.
- Patience, tact, and willingness to deal with difficult residents or patients, family members, and staff.
- Ability to follow oral and written instructions and successfully relay information.
- Willingness to cope with the mental and emotional stress of the position.
- Ability to move intermittently throughout the workday and perform movements such as bending, stooping, kneeling, crouching, and overhead lifting as needed.
- Ability to assist in evacuating residents or patients during emergencies where applicable.
- Must not pose a threat to the health and safety of others in the workplace.
- Must meet general health requirements according to facility policy.
Responsibilities
- Answer phone calls and direct them to appropriate personnel.
- Welcome visitors and provide tours when applicable or appropriate.
- Perform clerical functions assigned by the Administrator or Business Office Manager.
- Use Excel, Word, Adobe, and other electronic reporting formats.
- Make written and oral reports or recommendations as requested.
- Attend meetings as required or necessary.
- Promote teamwork, mutual respect, effective communication, positivity, and active daily problem-solving.
- Stay informed about developments in skilled nursing and related support services, regulations, business practices, and matters that may affect the facility’s fiscal health.
- Review accounting deficiencies noted during survey inspections, develop a plan of correction, and provide a written copy to the Administrator.
- Promote an environment of trust within the Business Office and with department heads and facility employees.
- Promote safe work practices, safety rules, and accident prevention procedures.
- Treat customers with dignity and respect and promote and protect residents’ rights where applicable.
- Follow facility policies and procedures, standards of business conduct, and state and federal regulations and guidelines.
- Follow safety, hygiene, and infection control measures and participate in life-safety and emergency drills and training.
- Maintain confidentiality of protected health information and report noncompliance, confidentiality breaches, retaliation, discrimination, suspected abuse or neglect, and other specified concerns to appropriate personnel.
- Protect residents and patients from abuse and cooperate with investigations.
- Report occupational exposures and work-related injuries or illnesses as required.
- Complete assigned training and fulfill assigned duties during activation of the facility’s emergency plan.
- Communicate with all departments and relay information concerning business office matters, residents, employees, or other subject matter.
- Work to task completion despite frequent interruptions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
