Receptionist

Covenant Living Communities and Services•Keene, NH

1d•Onsite

About The Position

Covenant Living is seeking a Receptionist to join their team. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. This role involves managing calls, monitoring emergency systems, assisting visitors, coordinating transportation, supporting residents with program sign-ups, managing office equipment, handling mail and packages, facilitating maintenance requests, and performing clerical duties for various departments and the Lead Receptionist.

Requirements

High school education or equivalent.
One year of secretarial training or clerical experience.
Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality when circulating general information.
Knowledge of computers including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Answer all telephone calls quickly in a polite, personal, and friendly manner and transfer calls appropriately.
Take messages when the requested individual is unavailable.
Monitor emergency system, direct staff to emergent situations, call emergency personnel as appropriate, and complete resident checks.
Provide information to visitors and direct them to the appropriate individual, ensuring all visitors/contractors sign in and wear appropriate badges.
Ensure the reception desk and lobby are kept clean and organized after each shift.
Facilitate transportation requests, coordinate and communicate timing of transportation to residents and staff, and place courtesy calls to residents to remind them of trips.
Assist residents in signing up for programs and activities and collect payment.
Be knowledgeable about all office equipment, demonstrate its use to other staff, monitor equipment, and report supply needs and issues to the Lead Receptionist.
Sell postage stamps, receive and sort mail, log in packages, and inform residents/staff of packages to pick up.
Facilitate maintenance requests, input requests into the system, and communicate urgent or emergent situations to appropriate staff.
Complete monthly charge sheets in accordance with procedure.
Support other departments in clerical duties as assigned by the Administrative Services Coordinator.
Support the Lead Receptionist in clerical duties and maintenance of the reception area.
Balance cash register/drawer including cash receipts and checks cashed for individuals at the desk.