Receptionist - HVTI J3

Cleveland Clinic

1d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Receptionist for the J3 patient waiting lounge serves as the primary point of contact for families and visitors supporting the Coronary ICU, Heart Failure ICU, and Cardiac Short Stay units. This role is responsible for welcoming guests, coordinating and facilitating visitation, and escorting family members to patient care areas in accordance with unit guidelines. They also communicate directly with clinical units by phone to coordinate visits and relay any concerns or updates to the nursing coordinator team. As often the first impression of Cleveland Clinic, the receptionist plays a vital role in creating a welcoming and supportive environment. A warm smile, positive attitude, and compassionate, empathetic approach help set the tone for each patient and family experience. In this position, you contribute meaningfully to an exceptional experience for patients, families, and caregivers, helping to foster trust, comfort, and a lasting positive impact on the community.

Requirements

High School Diploma or GED
One year of related experience

Nice To Haves

Two years of college and/or business school

Responsibilities

Perform receptionist functions for assigned areas and/or departments.
Greet guests and provide appropriate assistance and information.
Receive, screen, route and respond to incoming telephone calls.
Take accurate messages and ensure timely delivery.
Comply with privacy and confidentiality policies when communicating with callers and guests.