PACE RECEPTIONIST (TEMP)
NORTH EAST MEDICAL SERVICES•San Jose, CA
•$31 - $31•Onsite
About The Position
The PACE Receptionist provides telephonic and in-person greeting to Participants enrolled in the NEMS Program of All-Inclusive Care for the Elderly (PACE). He/she is the first point of contact with the PACE Center when Participants and visitors call or visit. Duties include clerical, reception, and project-based work.
Requirements
- High school diploma or equivalent.
- Current BLS and First Aid required.
- Must be proficient in the use of computer systems and business software, including Microsoft Office (Outlook, Word, Excel and PowerPoint).
- Must be detail oriented and have good typing skills.
- Must be able to fluently speak, read and write English.
- Fluency in Cantonese is required.
Nice To Haves
- At least one (1) year administrative experience.
- Must have strong customer service skills and professionalism.
- Prior customer service experience is a plus.
- Prior experience in a medical or healthcare setting is a plus.
- Fluency in other languages is an asset.
Responsibilities
- Greets Participants and visitors to the PACE Center.
- Ensures everyone is checked-in and has appropriate identification.
- Answers the phone, provides general assistance, and transfers calls to the appropriate department/individual.
- Retrieves and responds to all voice and TTY messages.
- Assists with scheduling and tracking appointments for Participants and conducting appointment reminder calls.
- Receives and distributes incoming mail.
- Processes inter-office and outgoing mail.
- Maintains schedules and processes for staff to utilize PACE resources, including meeting rooms, Participant facilities (showers, laundry), and vehicles.
- Assists with meeting scheduling, minutes, and logistics.
- Types correspondence, memos, and reports as directed.
- Maintains inventory of office supplies and replenishes as needed.
- Assists PACE staff with ordering supplies through purchasing.
- Assists with running reports to support the daily operations of PACE.
- Serves as a liaison between field workers (e.g., drivers and caregivers) and the center.
- Utilizes Epic appropriately and efficiently and serve as content and workflow expert for resolving issues and proposing solutions in Epic.
- Performs other job duties as required by manager/supervisor.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
