Receptionist

Skilled Nursing Professionals•Tomball, TX

13d•Onsite

About The Position

The primary purpose of this job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor. This role involves performing all duties and responsibilities as set forth in the established policies and procedures, adhering to the Code of Conduct, facility policies and procedures, and all applicable rules, regulations, and standards. The receptionist ensures that all staff complete required compliance training and processes.

Requirements

A high school diploma preferred
Experience in skilled nursing environment, or related health field, is preferred.
Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility.
Must be able to read, write, speak and understand the English language.
Must possess the ability to make independent decision when circumstances warrant such action.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.
Follows written and oral instructions.

Responsibilities

Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
Operate paging/telephone system as required.
Answer telephone, determine nature of call and direct caller to appropriate individual or department.
Receive request from within the facility and locate personnel through paging system.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse).
Greet and screen visitors. Direct to appropriate office and/or resident room.
Screen visitors according to facility infection patrol standards.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Offer beverages to visitors waiting for administrative personnel, as appropriate.
Issue and collect identification badges as representatives sign in/out.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Report suspicious persons/information to supervisor immediately.
Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
Receive, sort and distribute mail as directed.
Operate copier, office machines, etc., as directed.
Operate computer as directed.
Order supplies as directed.
Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
Other related duties and responsibilities that may become necessary or appropriate.