Front Desk Receptionist

SPS-North America•Sunnyvale, CA

11h•Onsite

About The Position

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience. Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Requirements

Driven by client satisfaction
Strong integrity, solid business ethics
Excellent communication skills
Expert in customer service skills, professional attitude, and appearance
Good organizational skills
Ability to maintain confidentiality
Strong attention to detail
Strong aptitude in effectively managing time and on-going tasks
Results-oriented
Works well with people both internal (SPS) and external (assigned client)
Fast learner
Good at following instructions and handling change and/or adverse situations in customer service environments
High School Diploma (or equivalent) required.
1-3 years prior work experience.
Ability to work assigned work hours determined by the manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal English communication skills.
A strong task-driven personality driven by customer satisfaction.
Ability to multi-task and prioritize tasks, assignments, and customer needs.
Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Nice To Haves

Strong preference in previous administrative/reception/concierge professional experience.

Responsibilities

Answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
Perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies.
Help set up/ take down conference rooms for meetings/events.
Assist mail services as needed, including sorting/distributing mail, receiving/ tracking packages.
Provide 5-star customer service to all employees and visitors (in all forms of communication).
Answer incoming telephone calls and route callers to the person who can best assist them.
Ensure all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
Log visitors into the registration system.
Activate access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
Issue facility access cards to employees.
Answer and properly route global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller.
Prioritize calls and escalate customer service issues to the proper chain of command.
Take initiative to ensure the company phone and speed dial lists are current.
Responsible for training a back-up and providing guidance on policies and procedures.
Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
Provide light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
Follow up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day.
Build professional relationships with customers and other teams.
Maintain the reception area in a neat and orderly fashion to include visitor reading materials.
Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
Perform meeting room and conference room set-ups.
Monitor the level of office supplies on the floor, and replenish and order accordingly.
Assist with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
Maintain professionalism and composure when interacting with all callers/visitors.
Strategically determine what additional support is needed when handling sensitive inquiries in person or on the phone.
Provide back of office coverage as needed.
Proactively seek out additional work during downtime.