Receptionist (4975-61)
About The Position
Hamilton County Developmental Disabilities Services is hiring a receptionist to support the Hamilton County Central Office. The receptionist works on-site Monday through Friday from 8:00 a.m. to 3:15 p.m., except for agency holidays and approved leave, in a full-time 36.25-hour work week. The role includes answering multiple phone lines, welcoming and directing visitors, coordinating visitor appointments and conference room activity, receiving and distributing deliveries and mail, and maintaining the reception area and office-related records. The receptionist also distributes Access tickets to Individuals, Families and Providers, tracks inquiries, and invites callers to complete a satisfaction survey. The organization describes itself as purpose-driven and committed to a diverse, supportive team. Pay is hourly and paid bi-weekly, with a starting rate based on experience: $21.00 per hour ($39,500 per year) with no experience, up to $26.25 per hour ($49,400 per year) with 10 or more years in the same role. The position is based at the Hamilton County Central Campus in Cincinnati, Ohio.
Requirements
- High school diploma or GED.
- Six months of related experience.
- Must pass criminal background checks, a driver's abstract check, and various abuser registry checks.
- Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Responsibilities
- Answer and transfer calls on multiple phone lines, connecting callers with the appropriate person or resource.
- Greet visitors and notify staff when their appointments arrive.
- Check visitor appointments and maintain the visitor logbook to help keep the office secure.
- Reserve conference rooms and confirm daily meetings in the Meetings intranet app.
- Accept deliveries and packages, then sort and distribute mail.
- Operate the postage machine for outgoing mail.
- Distribute Access tickets to Individuals, Families and Providers.
- Keep the reception area tidy and supplies organized.
- Maintain data and archive documents.
- Track inquiries and invite callers to complete a satisfaction survey.
- Process needs that arise within the office area and take on other related tasks as needed.
Benefits
- Three weeks of vacation accrual per year, with one week allocated immediately upon hire.
- Three personal days per year.
- Fifteen sick days allocated upon hire; after the first year, sick leave accrues at 15 days per year with unlimited accrual.
- Medical, dental, and vision coverage.
- Health reimbursement arrangement available to employees who opt out of medical coverage.
- Free medical care and prescriptions through Marathon Health.
- Employer-paid life insurance.
- Tuition reimbursement.
- Public Service Loan Forgiveness eligibility.
- Wellness incentives.
- Employee Assistance Program.
- Ohio Public Employees' Retirement System contributions: 10% employee and 14% employer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
