Part-Time Receptionist – Pediatric & Family Practice

Revere Health•Springville, UT

3d•Onsite

About The Position

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization. We are seeking a friendly, organized, and compassionate Part-Time Receptionist to join our busy Pediatric & Family Practice. The ideal candidate will provide exceptional customer service to patients and families while ensuring the front office operates efficiently. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Requirements

High School diploma or equivalent.
Two years' experience in customer service-related field.
Strong interpersonal and communication skills both written and oral.
Strong organizational and multitasking abilities.
Ability to work under stress with frequent interruptions.
Basic computer proficiency, including Microsoft Office.
Ability to work independently and as part of a team.

Nice To Haves

Bilingual (English/Spanish) is a plus but not required.

Responsibilities

Welcome and check in patients and families with professionalism and compassion.
Assists patients with verification of demographics, insurance and appointment times.
Makes any appropriate changes or updates to the account.
Assist patients with completing registration and medical forms.
Manages difficult or emotional patient issues appropriately and professionally.
Demonstrates accuracy when entering information pertaining to the patient or patient’s insurance.
Schedule, reschedule, and confirm patient appointments timely and accurately.
Collects co-payments at time of service, receives payment on accounts, and reconciles daily cash reports.
Answers telephone promptly and courteously, transfer’s calls tactfully and politely, and gives accurate and compassionate answers.
Records all messages in the system, promptly responds when answers are received from providers.
This includes all legally regulated consents and agreements. (i.e. HIPAA, Arbitration Agreements).
Scan and file patient documents accurately in the electronic medical record (EMR) system.
Manage incoming and outgoing correspondence, including faxes and electronic messages.
All other duties as assigned.