Receptionist

Ohio Gastroenterology Group•Dublin, OH

25d•Onsite

About The Position

The Receptionist will be responsible for cordially welcoming and receiving patients and visitors, managing patient arrivals, and ensuring appointments stay on schedule. This role involves verifying insurance information, collecting co-pays, updating patient demographics, and balancing daily financial records. The position also requires utilizing EMR systems for form entry and other assigned duties. Additionally, the receptionist will handle patient no-shows, assist colleagues with various office tasks, maintain office equipment, and ensure the lobby and exam rooms are presentable. Confidentiality of patient information is paramount, adhering to HIPAA guidelines. The role also includes attending office meetings and performing other tasks as assigned by management.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Ability to communicate with diversified levels of patients, staff members, external providers, and/or agencies.
Ability to organize work material and/or charts to ensure accuracy of patient records.
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.
Skill to use a personal computer and various software packages, including internet experience.
Skill to use a multi-line telephone system.
Ability to establish priorities, work independently, and proceed with objectives with little supervision.
Ability to handle and resolve problems.
Ability to maintain confidentiality regarding health and financial information.
Neat appearance, professional demeanor, and pleasant voice.
Fluent in English.

Nice To Haves

2 years’ experience working in a medical environment.
Willingness to learn new tasks, be cross-trained within the office, and be flexible with work load to help office flow, including assisting co-workers.
Flexibility in working hours; willing to work occasional overtime.

Responsibilities

Cordially welcome and receive patients and visitors.
Instruct patients on completing necessary forms.
Record patient arrivals and keep appointments on schedule.
Verify insurance, scan/copy insurance cards, collect co-pays, and provide receipts.
Verify photo ID and enter updated patient demographic information.
Balance money, receipts, and fee sheets at the end of the day.
Check reminder call reports and follow up according to protocol.
Scroll schedule for daily changes.
Practice appropriate charting methods.
Assist with resolving patient issues.
Utilize EMR for kiosk form entry and other assigned duties.
Call and/or send no-show/cancellation letters.
Assist co-workers with tasks such as working dashboard reports, recalls, and medical records.
Assist with answering the operator phone line.
Maintain proper functioning of office equipment.
Maintain updated magazines in the lobby and exam rooms.
Disperse and send interoffice mail.
Open, dispense, and send all United States Postal mail.
Maintain confidentiality of patient’s personal and financial information utilizing HIPAA guidelines and regulations.
Attend all office meetings or in-services as required.
Perform any other tasks as requested by the physician, practice manager, human resource manager, and/or the office supervisor.