Receptionist

Great Livin' LLC•Albuquerque, NM

3d•$15 - $18•Onsite

About The Position

The Receptionist is the person responsible for attending to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. The Receptionist is also responsible for completing tasks assigned by the Program Director. The Receptionist knows each person's roles and responsibilities and can filter situations to the right person. The Receptionist reports to the Program Director. The job description of the Administrative Assistant can be categorized into the following general areas: Support to the Administration / Management, Records Management, Support to Individuals and Stakeholders.

Requirements

Must be able to speak, read and write in English
Proficient in use of a personal computer and various software packages
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
Knowledge of customer service principles and practices
Keyboard skills
Must follow dress code per handbook and dress in a business casual attire at all time.
Must have or gain working knowledge of Therap, Microsoft Office 365 and other agency systems as applicable
Knowledge of agency positions and responsibilities, and who to go to with specific questions and/or concerns
Must be of good integrity and possess adequate physical, mental and emotional stability so as to meet job duties in a safe and responsible manner
Must have good organizational and time management skills
A general understanding of the DD Waiver / Mi Via Waver/ Intermediate Care Facilities.
Communicate in a courteous and professional manner with co-workers, Individuals and stakeholders
Able to establish priorities, work independently, and proceed with objectives without hands-on supervision
Able to handle and resolve recurring problems
Valid New Mexico Driver's License
Valid Auto Liability Insurance
Pass required background checks
Pass TB test

Nice To Haves

Agreeable to additional training/s when appropriate for the enhancement of position skills
Job Related Certification(s)/Trainings, as and when deemed necessary by Great Livin' LLC and / or the state of New Mexico

Responsibilities

Answer telephone, screen and direct calls
Checks voicemails and follows up on any messages left in general mailbox.
Takes and relay messages
Provide information to callers
Greet persons entering organization
Direct persons to correct destination
Deal with queries from the public and customers
Logs new client referrals into Therap into priority module and communicates information to Program Director and COO.
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support
Make deliveries and run errands when needed
Prepare correspondence and documents
Daily receive and sort mail and deliveries
Daily scan mail and documents to operations assistant
Organize conference and meeting room bookings
Co-ordinate meetings and organize catering
Cleaning and sanitizing high traffic areas in the office
Receive Faxes and distribute to appropriate parties
Distribute payroll
Ensures employee signs for checks / direct deposit receipt when received
Complete inventory of office supplies, electronic equipment, and office property weekly for operations assistant.
File documentation in office client books and records weekly.
Ensure completeness and quality of all documents before filing or accepting documents to be filed
Forward documentation to appropriate parties and ensure receipts
Email / fax requested information, including, but not limited to: Requested info to DOH, DDSD, IDT members
Attend management and QA/QI meetings as requested
Other tasks as assigned by the Great Livin' LLC Program Director relevant and within the guidelines mission and ethics of Great Livin' LLC
Completion of job-related requirements per Great Livin's Policies and Procedures, and State Standards, Procedures and expectations (including - as applicable, but not limited to: completion of all required documentation before leaving shift; completion of State Abuse, Neglect and Exploitation Reporting; GERs; Time IPS)