Receptionist - Evening and Weekend

Fenway Health•Boston, MA

2d•Onsite

About The Position

Under the direction of the AVP of Health Center Operations, the Patient Services Evening and Weekend Receptionist is responsible for providing exemplary customer service, accurately directing patients to the correct area of the organization, properly handling the cab voucher process, overseeing the Patient document sign-in and sign-out workflow, and responsible for closing the receptionist station daily.

Requirements

High School Diploma or GED required
Successful customer service background
Basic Computer experience required
Calm, patient, and understanding manner
Strong attention to detail
good organizational skills
Ability to work harmoniously with diverse groups of individuals

Nice To Haves

Bilingual Spanish/English also preferred
Experience working with an ethnically, culturally, and racially diverse work staff preferred

Responsibilities

Close the Receptionist Station Daily according to established clinic hours
Overhead Paging Announcement before engaging Alarm
Handling of the Security Access Point for the buildings' Rear Access Doors
Oversight of the Patient Document Pickup Area
Proper handling of all aspects of the Patient Cab / Travel process requests that are approved
Securing all Confidential Information at the End of Each Shift in Locked Cabinets
Maintaining a well-kept shared space with the Daytime Receptionist
Any additional projects that may be deemed necessary for this position
Provide excellent customer service
Greet each patient, coworker, and visitor with a smile and a welcoming, professional manner
Give patients clear directions to the relevant waiting area
Provide clients with correct and accurate information regarding FCHC services and providers
Ask for input from team colleagues if you are unsure of the correct response to inquiries
Refer unusual or difficult situations to a supervisor
Actively build good working relationships with colleagues and providers.
Be an active, productive, and responsible member of the Patient Services team
At all times, maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients
Behave appropriately for a highly visible position
Be discreet when obtaining sensitive information from clients
Meets Agency Participatory Expectation
Adheres to all agency and departmental policies and procedures
Participates in quality assessment and improvement activities as requested
Adheres to the highest principles of patient and client confidentiality
Adheres to established safety policies, procedures, and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
Attends all required meetings, in-services, and professional trainings
Maintains professional competence necessary to perform job responsibilities; maintains and provides the agency with records of continuing education activities
Serves on agency committees and in professional organizations when requested
Performs other related duties as requested