Front Desk Receptionist

SPS-North America•Sunnyvale, CA

10h•Onsite

About The Position

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. This role continuously offers the highest level of service to all corporate employees and their visitors, maintaining a professional image of the company through prompt, courteous, and efficient service. As a cross-trained team player, the receptionist may assist in other SPS service areas such as mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience. The primary function involves reception/concierge duties, including answering all calls/correspondences and providing an exceptional customer service experience for all incoming/outgoing visitors. The position also includes light facilities/hospitality work, such as assisting customers with troubleshooting tickets, helping order supplies, and stocking kitchens/service areas. The receptionist may also be asked to help set up/take down conference rooms for meetings/events. Additionally, the role requires cross-training to assist mail services as needed, which includes sorting/distributing mail and receiving/tracking packages.

Requirements

High School Diploma (or equivalent) required.
1-3 years prior work experience.
Ability to work assigned work hours determined by the manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal English communication skills.
A strong task-driven personality driven by customer satisfaction.
Ability to multi-task and prioritize tasks, assignments, and customer needs.
Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Driven by client satisfaction
Strong integrity, solid business ethics
Excellent communication skills
Expert in customer service skills, professional attitude, and appearance
Good organizational skills
Ability to maintain confidentiality
Strong attention to detail
Strong aptitude in effectively managing time and on-going tasks
Results-oriented
Works well with people both internal (SPS) and external (assigned client)
Fast learner
Good at following instructions and handling change and/or adverse situations in customer service environments

Nice To Haves

Strong preference in previous administrative/reception/concierge professional experience.

Responsibilities

Provides 5-star customer service to all employees and visitors (in all forms of communication).
Answers incoming telephone calls and routes callers to the person who can best assist them.
Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
Logs visitors into the registration system.
Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
Issues facility access cards to employees.
Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller.
Prioritizes calls and escalates customer service issues to the proper chain of command.
Takes initiative to ensure the company phone and speed dial lists are current.
Responsible for training a back-up and providing guidance on policies and procedures.
Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day.
Builds professional relationships with customers and other teams.
Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
Will perform meeting room and conference room set-ups.
Monitors the level of office supplies on the floor, and replenishes and orders accordingly.
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
Maintains professionalism and composure when interacting with all callers/visitors.
Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone.
Provides back of office coverage as needed.
Proactively seeks out additional work during downtime.