Receptionist - Osceola Office
About The Position
Every great patient experience begins with a warm welcome. At Infinity Health, our Receptionists are much more than the person behind the front desk, they're the reassuring voice on the phone, the friendly face that greets patients by name, and the steady presence that helps every visit start on the right foot. If you love helping people, enjoy staying organized, and thrive in a fast-paced environment where every day is a little different, we'd love to meet you. Your morning starts with welcoming patients as they walk through our doors. Some are visiting for a routine appointment, others may be nervous about their appointment, but each one deserves to feel seen, heard, and cared for. Your smile sets the tone. Throughout the day, you'll answer phone calls, schedule appointments, and help patients navigate insurance, financial assistance, and registration paperwork. Whether you're assisting someone at a kiosk, updating their information, or collecting a payment, you'll be making healthcare easier to access for the people who need it most. You'll work closely with providers and teammates to keep schedules running smoothly, ensure patient records are accurate, and help our clinics operate efficiently. Your attention to detail keeps everything moving behind the scenes while your compassion shines in every patient interaction.
Requirements
- High school diploma or equivalent
- Experience with Microsoft Office
- Strong customer service skills
- Willingness to learn technology
Nice To Haves
- Experience in a medical office
- At least one year of office experience
- Medical or behavioral health office experience
Responsibilities
- Welcoming patients
- Answering phone calls
- Scheduling appointments
- Assisting patients with insurance, financial assistance, and registration paperwork
- Updating patient information
- Collecting payments
- Working with providers and teammates to ensure smooth operations
- Ensuring patient records are accurate
- Helping clinics operate efficiently
Benefits
- Kindness matters
- Teamwork is valued
- Work makes a difference every single day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
