Receptionist

CenterWell • Altamonte Springs, FL

2d • $38,000 - $45,800 • Onsite

About The Position

The Receptionist I serves as the first point of contact for patients, providers, and visitors, delivering a welcoming and professional experience while supporting daily clinic operations. Reporting to the Clinical Supervisor and/or Center Administrator, this patient-facing and provider-facing role is responsible for managing provider schedules, coordinating appointments, confirming patient visits, and handling rescheduling and no-show follow-up. Additional responsibilities include answering and directing calls, greeting visitors, maintaining visitor records, and responding to routine inquiries. The Receptionist I also supports administrative functions such as scheduling meetings, processing mail, and assisting with general office operations. The ideal candidate is organized, customer-focused, detail-oriented, and skilled at managing multiple priorities in a fast-paced healthcare environment while providing exceptional service.
The Receptionist I reports to the Center Administrator and is responsible for welcoming patients and providing administrative support within a physician practice or center. This role plays a key part in creating a positive patient experience by ensuring patients, visitors, and callers are assisted promptly, professionally, and efficiently.

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED