Receptionist

Foundation Building Materials•Santa Ana, CA

2d•$20 - $23•Onsite

About The Position

At Foundation Building Materials (FBM), the Receptionist plays a crucial role as the first point of contact for visitors, clients, and employees. This position is responsible for front desk operations, providing excellent customer service, and ensuring a welcoming environment. The Receptionist handles a variety of administrative tasks including answering phones, directing inquiries, scheduling appointments, mail receipt/distribution, and maintaining the reception area. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Requirements

Previous experience in a receptionist, administrative, or customer service role preferred
Familiarity with office management procedures and basic accounting principles is a plus
Excellent verbal and written communication skills; bilingual capabilities (Spanish) preferred
Strong interpersonal skills with a customer-oriented attitude
Ability to multitask and manage time effectively in a fast-paced environment
Strong organizational skills with keen attention to detail
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, scanners)
Professional demeanor and positive attitude
Ability to work independently and as part of a team
High level of integrity, reliability, and confidentiality
Ability to remain calm and efficient under pressure
High school diploma or equivalent required; additional qualifications in office administration are a plus

Responsibilities

Greet and welcome visitors in a friendly and professional manner, either by phone or in person
Answer and direct incoming phone calls to the appropriate departments or branches
Notify team members of visitor arrivals and ensure prompt attention
Maintain the reception area’s cleanliness and tidiness
Oversee sign-in sheets and ensure visitors follow check-in procedures
Manage conference room calendars and guest security badges
Support administrative tasks such as photocopying, filing, and scheduling meetings
Assist with office supply management, including ordering and inventory control
Restock breakrooms with general supplies, snacks, and beverages as needed
Provide general information and assistance to guests while maintaining updated directories
Handle inquiries and requests with tact and efficiency, escalating when necessary
Coordinate courier services and manage deliveries
Sort and distribute incoming mail and packages
Maintain communication with various departments to ensure smooth operations
Monitor and ensure the proper use of guest security badges
Maintain awareness of visitor traffic and report any suspicious activity
Support adherence to safety protocols at the front desk and throughout the office
Perform other duties as assigned to support administration and corporate objectives