Receptionist

Cage & Miles•San Diego, CA

56d•Onsite

About The Position

At Cage & Miles, we help bring clarity and peace of mind to our clients so that they can focus on moving forward with their lives. Our compassion reassures them. They feel confident because we are zealous and tireless advocates for their interests and rights. We’re one of the largest and fastest-growing family law firms in Southern California. We got there by concentrating on things that are more important than being the largest and fastest-growing firm. We are a rapidly growing law firm seeking a friendly, detail-oriented, multi-tasking receptionist to join our team. The Receptionist is an important first impression, both in person and over the phone with our clients, potential clients, the court, vendors, and colleagues. This position offers an excellent opportunity for professional growth and development in a supportive setting.

Requirements

Proven work experience as a Receptionist, Front Office Representative, or similar role
Proficient computer skills in Microsoft Office suite, including Word, Excel, and Outlook, as well as general office software including email, video conferencing, and internet browser.
Hands-on experience with office equipment (e.g., copy machines, multi-line phone systems and printers)
Professional attitude and appearance
Exceptional written and verbal communication skills - ability to clearly and concisely relay information to both clients and staff
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Positive customer service attitude
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
High school diploma (or GED)

Nice To Haves

Proficiency with CLIO a plus

Responsibilities

Operate multi-line phone system to answer, screen, and forward calls, providing information, or taking messages
Perform a general screening for potential new clients and work directly with the client intake team through their processes and procedures
Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Assist other staff with scheduling appointments and maintain appointment calendars
Hear and resolve complaints from clients or the public and escalate if unable to resolve
Perform administrative support tasks as needed
Transmit information or documents to clients and staff members
Answer questions from clients or members of the public
Collect, sort, distribute, and prepare mail, messages, and courier deliveries
Provide information about establishment, such as location of offices or services provided
Perform duties such as taking care of plants, maintain all common areas, and keep kitchen clean
Other duties as assigned