Receptionist

Seneca Nation Health System • Town of Brant, NY

14d • Onsite

About The Position

The incumbent is responsible for all scheduling tasks within the Medical Unit and supports administrative assistants as needed. This role involves managing incoming calls, accurately scheduling appointments, transferring calls appropriately, and performing administrative duties to ensure adequate patient care. The receptionist will also notify patients of appointment changes, handle patient communications, generate various documents, and accurately record patient information in the electronic health record, adhering to HIPAA and Privacy Act regulations. Additionally, the role includes directing patients, performing general medical office duties such as maintenance and stocking, promoting Patient Centered Medical Home (PCMH) guidelines, fostering a cooperative work environment, upholding the mission of the Seneca Nation Health System, and providing care through a trauma-informed lens. The position requires attendance at mandatory meetings and adherence to all policies and procedures.

Requirements

• High School Diploma or equivalent required.
• Two or more years experience in clerical work, customer service or related field required.
• Ability to multitask.
• Excellent communication, interpersonal and patient service skills.
• Excellent written and oral communication skills.
• Active listening skills.
• Pleasant personality.
• Excellent computer skills and typing skills with word processing and/or spreadsheet experience.

Nice To Haves

• Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.

Responsibilities

• Receives and screens incoming phone calls.
• Accurately schedules requested appointments according to established protocol.
• Transfers calls within the department appropriately based on patient individual status and needs.
• Performs administrative duties required to provide adequate patient care.
• Notifies patients of changes to appointments or provider availability as needed.
• Handles appropriately any/all communications necessary for patient care, both incoming and outgoing.
• Generates memos, work/school notes, reports, and other correspondence as needed.
• Records all information necessary for patient care accurately, and ensures timely entry of all required data into the electronic health record.
• Documents all patient contacts according to the provisions of HIPAA and the Privacy Act of 1974.
• Directs patients through the medical unit when necessary.
• Performs general medical office duties.
• Responsible for all general maintenance, housekeeping, material stocking, and cleaning as needed in order to maintain a clean and sanitary workplace for the delivery of patient care.
• Participates and promotes Patient Centered Medical Home (PCMH) guidelines and procedures.
• Promotes a cooperative and cohesive workplace environment to maintain high quality services to patients.
• Upholds and promotes the value and integrity of the Seneca Nation Health System’s mission statement.
• Will promote SNHS in a positive manner.
• Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during treatment plan developments, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
• Attends all mandatory staff meetings and in-services.
• Follows all policies and procedures of the department, Seneca Nation, and Seneca Nation Health System.

Benefits

• Health, dental, and vision full coverage for individual - Family option available
• Short term/long term disability options
• Vacation (annual) + PTO (accrued weekly)
• 16 paid holidays in the calendar year
• 401K - 5% matching
• Parental, medical, education, bereavement leaves and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED