Receptionist Other Staff
About The Position
This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. The receptionist manages the telephone, operates the paging/telephone system, answers calls timely and courteously, and directs calls promptly and accurately. They also assist visitors upon arrival by greeting them courteously, giving directions, or contacting the person they have come to visit. The role requires demonstrating customer service skills in every interaction, maintaining a neat and orderly work area, and demonstrating awareness of the environment. Additionally, the receptionist performs various clerical duties as assigned, such as assisting with special tasks or projects, mail handling, filing, preparing informational packets, and assisting with administrative duties like filing, posting accountings, and data entry. The position also requires attending in-service education programs, being familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures, and maintaining the confidentiality of resident and facility records.
Requirements
- Ability to manage telephone and operate paging/telephone system.
- Ability to answer calls timely and courteously.
- Ability to direct calls promptly and accurately.
- Ability to greet visitors courteously.
- Ability to provide directions or contact facility personnel for visitors.
- Ability to ensure visitors/vendors sign in.
- Demonstrates customer service skills.
- Ability to maintain a neat and orderly work area.
- Demonstrates awareness of environment and focuses attention on the front entrance.
- Ability to perform clerical duties.
- Ability to assist with special tasks or projects.
- Ability to handle mail and filing.
- Ability to prepare informational packets and brochures.
- Ability to assist with administrative duties (filing, posting accountings, data entry).
- Ability to attend in-service education programs.
- Familiarity with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures.
- Ability to maintain confidentiality of resident and facility records.
Responsibilities
- Manages the telephone and operates paging/telephone system.
- Answers calls timely and courteously and directs calls promptly and accurately.
- Assists visitors upon arrival by greeting them courteously, giving directions, or contacting the person they have come to visit.
- Ensures all visitors/vendors sign in.
- Demonstrates customer service skills in every interaction via phone or in person.
- Maintains a neat and orderly work area.
- Performs other clerical duties as assigned.
- Assists the administrator or others with special tasks or projects.
- Performs duties related to mail handling and filing as needed.
- Prepares informational packets, brochures, etc., for visitors.
- Assists with administrative duties as directed (including typical filing, posting accountings, data entry).
- Attends in-service education programs to meet facility education requirements.
- Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures.
- Maintains confidentiality of resident and facility records information.
- Performs other duties as directed by the supervisor and/or the administrator.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
