Receptionist

Mary Cariola Center•Rochester, NY

2d•Onsite

About The Position

The Receptionist creates a positive environment by welcoming visitors in person or on the telephone in a responsive and appropriate manner while also accurately performing job tasks. This role involves managing a multi-line phone system, directing calls, taking messages, and answering emergency calls for nursing, behavior team, and/or supervisor support. The Receptionist is responsible for responding calmly and quickly to dispatch teams, using various communication systems (intercom, phone, email, walkie-talkie) to provide information, and following school safety plan protocols and visitor management systems to ensure safety and proper student release. Additionally, the role includes collecting, entering, and disseminating student and staff attendance information, participating in meetings and professional development, and performing other administrative tasks as assigned by the Superintendent or School Principal. The Mary Cariola Center is committed to integrating Diversity, Equity, Access, and Inclusion into all aspects of its work, fostering an environment where all are welcome and differences are respected and valued.

Requirements

Must be detail-oriented, able to multi-task, prioritize department needs, be highly organized, be flexible, and maintain a high level of confidentiality.
Proficient in computer skills and written and verbal communication skills.
Ability to quickly learn, absorb, process, and apply information.
Strong listening and oral communication skills.
Sound academic skills—reading, writing, typing, and computation.
Adaptability, creative thinking, and problem solving.
Openness to change.
Ability to self-manage time to complete tasks.
Effective in and with groups; interpersonal, negotiation, and teamwork skills.
Ability to read and comprehend simple instructions, short correspondence, safety rules, operating and maintenance instructions, procedures manuals, and memos.
Ability to write simple correspondence and routine reports.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 50 pounds, and occasionally move up to 100 pounds.

Nice To Haves

Previous experience or specialized training in computers, demonstrating competence with word processing, excel, and email applications, preferred.
Priority given to candidates with previous experience working with people with disabilities.

Responsibilities

Creates a positive environment by welcoming visitors in person or on the telephone in a responsive and appropriate manner while also accurately performing job tasks.
Answers a multi-line phone system, directs calls to the appropriate party, and/or takes messages.
Answers emergency calls for nursing, behavior team, and/or supervisor support.
Responds calmly and quickly to dispatch teams to the correct location.
Uses the intercom, phone system, email, and intra-school direct connect (walkie talkie) phones to provide information to the appropriate party.
Follows the school safety plan protocols and visitor management system to maintain safety, connect visitors to the appropriate Mary Cariola personnel, and ensure students are released only to the proper person.
Collects, enters, and disseminates student and staff attendance information to the appropriate person, database, or email distribution group.
Participates in meetings and professional development activities as directed by the supervisor.
Performs other administrative assistant, clerical, or computer tasks as assigned by the Superintendent or School Principal.
Demonstrates sensitivity and cultural diversity of others.
Displays personal behavior and standards that align with our Agency values when working with students, parents, and Agency personnel.
Aligns all actions and behaviors with the Agency’s DEI values statement and beliefs.
Models and promotes awareness and understanding of various cultures, backgrounds, experiences, orientations, and religion.
Fully engages in essential responsibilities of the position, necessary training, and required meetings.
Maintains confidentiality.
Follows and implements all Agency policies, procedures and/or processes.
Follows school safety plans including the use of secure doors, issuing visitor badges, and verifying identification documents.
Uses effective communication skills when addressing students, staff, parents, and the community including but not limited to appropriate vocabulary in both written and oral form.
Participates in professional development activities.
Displays the highest ethical and professional behavior and standards when working with students, parents, stakeholders, and Agency personnel.
Provides safe, attractive, organized, functional, healthy, and clean work environments for staff and students.
Perform emergency response duties as assigned.