Receptionist

Crowell & Moring•Boston, MA

38d•$47,000 - $62,000

About The Position

The Receptionist is a key member of the firm’s First Impressions Team, serving as the face of the firm to clients and guests. The Receptionist is responsible for being the front-line “ambassador” for the main reception and conference center floor to ensure a high level of customer service and effective coordination with the First Impressions Team.

Requirements

Demonstrated ability to provide exceptional service skills for visitors and staff, handling non-legal matters of a routine nature.
Demonstrated ability to communicate clearly and professionally, with strong interpersonal skills to interact effectively.
Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines.
Demonstrated ability to work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions.
Ability to alter regular work schedule and a willingness to work overtime to meet firm business needs or deadlines.
Ability to maintain a professional appearance and strict adherence to required dress code for this position.
Able to safely lift, move and carry items weighing up to 25 lbs. without assistance.
High School Diploma or GED. Equivalent training and experience may substitute for education.
A minimum of two (2) years of direct experience demonstrating knowledge, skills and abilities relevant to the position.

Nice To Haves

Solid proficiency in Microsoft Word, Excel and PowerPoint a plus.
Basic understanding of audio and video conferencing, Microsoft Teams and Zoom would be helpful.
Familiarity with Kastle Visitor Management System, C-CURE 9000, and/or EMS (Event Management System) is a plus.
Must be adept at learning new applications.
Work experience in a legal or corporate environment is a plus.

Responsibilities

Serve as the firm's primary ambassador, ensuring a welcoming and professional first impression for clients and guests both in-person and over the phone.
Effectively communicate by listening, clearly articulating information, and managing situations with professionalism and poise.
Facilitate smooth client and visitor interactions, guiding them to appropriate locations and providing necessary administrative support.
Foster a warm and welcoming environment where every client and guest feels valued and respected.
Greet clients and guests by name, maintaining eye contact, and escort them to their meeting rooms to enhance their experience.
Provide tailored concierge services, including coordinating transportation, dining, and entertainment reservations.
Anticipate client and guest needs, responding promptly and professionally to varied requests, such as providing umbrellas on rainy days.
Collaborate seamlessly with internal departments such as Conference Technology, Facilities, and Catering to ensure high-quality service delivery.
Maintain a thorough understanding of the firm, its personnel, and policies to effectively assist clients and guests.
Manage conference room bookings using EMS software, ensuring all meeting requirements, including technology and catering, are met.
Offer local insights and recommendations to enhance clients’ and guests’ experiences during their visits.
Communicate with administrative leadership to address facilities issues.
Utilize conference room software to its full capacity, including running and analyzing daily usage reports.
Assist in preparing quarterly security system access reports and ensure the proper receipt and distribution of legal documents.
Participate in necessary training programs to maintain proficiency in relevant software and technologies.
Perform special projects and other duties as assigned, maintaining flexibility to accommodate firm needs.