Receptionist

Volunteers of America National Services (VOANS)•Ramsey, MN

1d•$18 - $21•Onsite

About The Position

The Receptionist interacts directly with residents and their families/responsible parties, and all levels of staff; supports the facility in the care and treatment of residents; and serves as a liaison between our customers and various departments.

Requirements

Ability to read, speak and write fluently in English
Excellent communication and phone skills
Ability to prepare written assessments and correspondence; read and interpret rules and regulations
Carry on negotiations for guest’s welfare on the phone.
Ability and willingness to work flexible hours and perform several job functions at once.
Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.

Responsibilities

Assumes responsibility for designated clerical and receptionist duties; schedules work assignments for part-time receptionist.
Receives incoming telephone calls, screens for correct transfer and connects with appropriate party.
Greets and directs visitors; greets, screens and directs salespersons as advised.
Maintain the master calendar for the ED, schedules and appointments.
Assists participants in transportation needs, making beauty shop appointments and checking apartments for maintenance and/or housekeeping needs.
Provide clerical support for the entire facility, as directed, including typing, filing, and distributing correspondence, ensuring outgoing mail is ready for pick-up, sorting and distributing mail and maintaining inventory supply and replenishing as needed: provide notary services for participants.
Assist with projects
Maintain and distribute phone lists and addresses accordingly.
Assists with participant activities as needed or directed.
Report equipment and computer malfunctions to the Executive Director and arrange for repair/service as needed.
Performs other duties or special assignments as directed by the Executive Director.